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Privacy Policy

This Privacy Policy describes how Flamebox ("we," "us," or "our") collects, uses, and protects the personal data of users ("you") who visit and interact with our website (www.flamebox.com.pl). This policy complies with the General Data Protection Regulation (GDPR) and other applicable European data protection laws.

1. Data Controller

The data controller responsible for the processing of your personal data is:

Flamebox Sp. z o.o.
[Company Address]
Poland
Contact Email: info@flamebox.com.pl

2. Types of Data Collected

We collect different types of personal data to improve our services, provide customer support, and comply with legal obligations. The categories of data we collect include:

Identifiers: First name, last name, company name, email address, phone number, job title.
Contact Form Data: Name, company name, website address, country, email, and message content submitted through the contact form.
Technical Data: IP address, browser type and version, device information, operating system, screen resolution, time zone settings, and language preferences.
Usage Data: Page visits, time spent on pages, click behavior, scroll activity, session duration, referring websites, and interactions with site features.
Communication Data: Messages sent via contact forms, emails, or live chat support.
Marketing Preferences: Subscription status to newsletters, acceptance of promotional emails, and engagement with marketing campaigns.

Some data is collected automatically through cookies and tracking technologies, while other data is provided voluntarily by users.

3. Methods of Processing

We process personal data using secure methods to ensure confidentiality and integrity. Our data processing methods include:

Automated data collection: Cookies, analytics tools, and tracking pixels.
Manual data processing: Reviewing customer inquiries, responding to messages submitted through the contact form, and updating contact details.
Encryption and security protocols: Data is stored using encryption methods to prevent unauthorized access.
Data minimization: We collect only the necessary amount of data to achieve specific business objectives.

Data is processed exclusively by authorized personnel and service providers under strict confidentiality agreements.

4. Purpose of Data Processing

We use collected personal data for the following purposes:

Providing and improving our services: Responding to inquiries, fulfilling customer requests, and ensuring product availability.
Responding to user inquiries: Using data from the contact form to communicate with users and process their requests.
Marketing and advertising: Sending promotional emails, retargeting advertisements, and analyzing customer engagement.
Website analytics: Understanding visitor behavior to optimize website design and functionality.
Security and fraud prevention: Detecting and preventing fraudulent activities, spam, and cybersecurity threats.
Legal compliance: Ensuring compliance with applicable data protection laws and responding to legal requests.

5. Legal Basis for Processing

We process personal data based on the following legal grounds:

Consent (Art. 6(1)(a) GDPR): When you provide explicit consent for marketing activities or cookies.
Contract Performance (Art. 6(1)(b) GDPR): When processing is necessary to fulfill a contract with you.
Legal Obligation (Art. 6(1)(c) GDPR): When required by law, such as tax regulations.
Legitimate Interest (Art. 6(1)(f) GDPR): For purposes such as website security, fraud prevention, and business optimization.

6. Data Retention

We retain personal data only for as long as necessary for the purposes outlined in this policy. Retention periods include:

Customer inquiries submitted via the contact form: Stored for up to 12 months after the last interaction or longer if required for further communication.
Marketing data: Retained until you withdraw your consent.
Legal records: Stored for the required duration under applicable laws.

After the retention period expires, personal data is securely deleted or anonymized.

7. Data Sharing and Third Parties

We do not sell personal data. However, we may share data with:

Service providers: Hosting companies, email marketing platforms, analytics providers (e.g., Google Analytics, Google Ads).
Authorities: When required by law enforcement or regulatory bodies.
Business partners: If you have given consent for promotional offers or collaborations.

All third parties adhere to strict data protection agreements.

8. Cookies and Tracking Technologies

We use cookies and similar technologies for:

Website functionality and security.
Performance analytics and visitor behavior tracking.
Personalized marketing campaigns.

You can manage cookie settings through your browser or refer to our Cookie Policy for more details.

9. User Rights under GDPR

You have the following rights under GDPR:

Right to Access: Request a copy of your data.
Right to Rectification: Correct inaccurate or incomplete data.
Right to Erasure (Right to be Forgotten): Request data deletion under specific circumstances.
Right to Restriction of Processing: Request to limit data processing.
Right to Object: Object to processing based on legitimate interests or for marketing purposes.
Right to Data Portability: Request the transfer of your data to another service provider.
Right to Withdraw Consent: Withdraw previously given consent at any time.
Right to Lodge a Complaint: File a complaint with a data protection authority.

Examples of How You Can Exercise Your Rights:

If you want to access your stored data, you can email us at [email@example.com].
To unsubscribe from marketing emails, click the "Unsubscribe" link in any email.
If you believe your data is incorrect, you can request a correction by contacting our support team.

10. Contact Information

For privacy-related inquiries, please contact us at:
Email: info@flamebox.com.pl
Address: [Company Address], Poland

11. Policy Updates

We reserve the right to update this Privacy Policy. Any changes will be posted on this page with an updated revision date.

Last updated: 20 March 2024